Lead Retail Sales Consultant - Telecommunications Solutions

About the Role

We are seeking a passionate Lead Retail Sales Consultant to join our team at Nsight. This role is pivotal in delivering exceptional customer experiences while promoting our diverse range of telecommunications solutions. As a Lead Retail Sales Consultant remote, you will actively connect with guests, helping them find the perfect technology solutions that meet their needs.

What You'll Do

• Provide on-the-job training for staff and assist sales consultants in achieving sales and retention goals.
• Maintain up-to-date product and operational knowledge, acting as a subject matter expert for teammates and customers.
• Support the Store Manager in maintaining store operations, ensuring compliance with policies and procedures.
• Execute customer service delivery processes accurately and efficiently, both in-store and over the phone.
• Proactively retain customers through rate plan analysis, outbound calls, and presenting renewal offerings while adhering to company policies.
• Other duties as assigned.

Requirements

• High school diploma or equivalent required; associate degree preferred.
• Minimum two years of retail or related experience required; retail lead or assistant manager experience preferred.
• Strong verbal communication skills, including telephone etiquette and sales presentations.
• Proficiency in interpersonal skills such as conflict management, negotiation, and relationship building.
• Basic computer skills including Microsoft Office and Windows, with the ability to handle cash transactions and perform basic math.

Nice to Have

• Experience in the telecommunications industry.
• Familiarity with customer relationship management (CRM) software.

What We Offer

• Exclusive discounts on phones and service plans.
• 6% 401(k) match when you contribute 2% to invest in your future.
• Generous PTO package—because work-life balance matters.
• Weekend pay differentials for extra earnings.
• Paid training and professional development to help you grow.

Joining Nsight means becoming part of a family of companies that provides complete telecommunications services, including wireless and fiber-based services to residential and business customers. Our commitment to customer service, local philanthropic efforts, and green initiatives makes us an employer of choice in Wisconsin. If you are motivated, organized, and thrive in a fast-paced retail environment, we encourage you to apply for this Lead Retail Sales Consultant remote position!