L2 Application Support Specialist - Remote Position

About the Role

We're looking for a detail-oriented and analytical L2 Application Support professional to join our team remotely. In this role, you will provide comprehensive technical support for our wealth management and digital online platforms, serving as a critical bridge between end-users and our development teams. You will be responsible for diagnosing complex application issues, implementing solutions, and ensuring optimal platform performance to support our clients' financial operations.

What You'll Do

• Provide second-level technical support for wealth management and digital online platform applications, handling escalated tickets from L1 support teams.
• Write and debug Oracle SQL queries to investigate data issues and perform validation checks.
• Perform Unix command-line operations for log analysis, process monitoring, and job execution.
• Analyze and troubleshoot application issues using systematic problem-solving methodologies and diagnostic tools.
• Support and monitor application batches, scheduled jobs, and file-processing workflows using tools like Zena, Control-M, or equivalent.
• Document all incidents, resolutions, and workarounds in the ticketing system with clear records and maintain comprehensive knowledge base articles.
• Collaborate with development teams to identify root causes of recurring issues and implement permanent solutions.
• Provide technical guidance to end-users and L1 support staff, ensuring clear communication of complex technical concepts.

Requirements

• Minimum 2-3 years of demonstrated L2 application support or technical support experience in a production environment handling incident tickets.
• Strong working knowledge of Oracle SQL (simple, complex queries, joins, analysis).
• Unix/Linux commands and log investigation.
• Java-based applications (log interpretation, JVM basics, error handling).
• Batch job monitoring (Control-M, Autosys, Cron).
• Practical experience with OCI and/or AWS services (compute, storage, monitoring).
• Experience supporting wealth management platforms & Java (Full Stack), financial applications, or comparable enterprise systems.
• Proficiency with ticketing and incident management systems (JIRA).

Nice to Have

• Substantive experience in the banking, financial services, or fintech sector.
• Advanced knowledge of database management systems and SQL.
• Technical proficiency with API integration and web services architecture.
• Hands-on experience with application monitoring and performance analysis tools.
• Current certification in IT support, CompTIA A+, or equivalent technical credential.

What We Offer

• Competitive salary and benefits package.
• Flexible working hours and hybrid work options to promote work-life balance.
• A diverse and inclusive work environment where you can be your authentic self.
• Opportunities for professional development and continuous learning.
• Collaborative team culture with a focus on innovation and excellence.