IT Support Specialist - Remote Opportunity at GEEKS
About the Role
We are seeking an IT Support Specialist remote to join our team at GEEKS, a Great Place to Work-Certified Managed Service Provider (MSP). In this role, you will be instrumental in delivering seamless IT solutions that drive client success while fostering a people-first culture. If you are hungry to build a real tech career and eager to learn new tools, this is the perfect opportunity for you.
What You'll Do
- Respond promptly and effectively to client tickets related to IT support requests and incidents.
- Troubleshoot and resolve issues related to Microsoft 365, Google Workspace, NAS devices, and basic Windows Server support.
- Manage user accounts, permissions, and escalate complex technical issues to senior engineers.
- Maintain accurate documentation of ticket progress and resolution steps.
- Assist with routine maintenance tasks such as software patching and system health checks.
- Communicate clearly and professionally with clients, ensuring timely updates and resolution.
- Continuously learn and grow technical knowledge under guidance from senior team members.
Requirements
- Entry-level to 1–2 years experience in IT support or helpdesk, preferably supporting SMB clients.
- Experience with Microsoft 365 and Google Workspace administration.
- Basic knowledge of Windows Server environments and Active Directory user management.
- Understanding of NAS devices and fundamental networking concepts.
- Strong problem-solving skills and attention to detail.
- Excellent verbal and written communication skills.
- Reliable home workspace with stable internet for remote work.
Nice to Have
- Familiarity with backup solutions and restoring data from backups.
- Comfortable working with ticketing systems and remote support tools.
What We Offer
- Fully remote role with flexible working hours.
- Hands-on experience supporting diverse SMB environments.
- Mentor-driven environment focused on skill development and growth.
- Opportunity to build a career in IT support within a growing MSP.
This remote IT Support Specialist role at GEEKS offers a great opportunity for entry-level candidates to grow their tech careers in a supportive environment. Enjoy flexible hours and hands-on experience.
Who Will Succeed Here
Proficient in troubleshooting and configuring Microsoft 365 and Google Workspace applications, with a strong grasp of their integration and management in a remote environment.
Self-motivated and detail-oriented, demonstrating the ability to manage time effectively while working remotely, ensuring timely responses to client support requests and maintaining high customer satisfaction.
Eager to learn and adapt to new technologies, specifically in managing Windows Server and Active Directory environments, showcasing a growth mindset and a proactive approach to skill development.
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