IT Support Specialist - Remote Opportunity at eToro

About the Role

We are looking for an IT Support Specialist to join eToro, a leading trading and investing platform, in a remote capacity. This role is essential for providing high-quality, service-oriented IT support across eToro’s global organization. As an IT Support Specialist, you will engage in day-to-day end-user support, focusing on hardware, Windows/M365, and general troubleshooting. This position offers the opportunity to take ownership of projects and automation initiatives as you ramp up your skills and responsibilities.

What You'll Do

• Diagnose and resolve IT issues related to connectivity, servers (VM and cloud), email, antivirus, and operating systems.
• Manage users, identities, and permissions across Active Directory, Azure AD, Microsoft 365, G-Suite, and Terminal Services.
• Administer and support Microsoft 365 services, including Exchange Online, Teams, SharePoint, OneDrive, Intune, and license management.
• Install, configure, and maintain desktops, laptops, printers, meeting rooms, and other IT equipment.
• Automate routine IT tasks and processes using scripting and automation tools (e.g., PowerShell, Python, MS Power Automate).
• Monitor, troubleshoot, and resolve incidents and service requests while meeting SLAs and providing clear status updates.
• Identify recurring issues and trends, gather data and evidence, and collaborate with the team to implement long-term solutions.
• Create, maintain, and improve technical documentation and end-user knowledge articles.
• Provide support to local and remote employees across multiple locations.
• Work with vendors and suppliers to procure hardware, software, and IT services.
• Monitor and manage company IT resources efficiently, ensuring availability and reliability.
• Stay up to date with industry trends, tools, and best practices, and proactively recommend improvements.
• Utilize and manage the Freshservice platform, including ticket handling, workflows, and knowledge base usage.

Requirements

• 2-5 years of experience in IT support or a related field.
• Strong knowledge of Microsoft 365 services and administration.
• Experience with scripting and automation tools, particularly PowerShell and Python.
• Familiarity with Active Directory and Azure AD management.
• Excellent troubleshooting skills and a service-oriented mindset.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong communication skills and the ability to convey technical information clearly.
• Experience with ticketing systems, preferably Freshservice.

Nice to Have

• Experience in a remote support role.
• Knowledge of security best practices and tools.
• Familiarity with cloud services and virtualization technologies.

What We Offer

• Competitive salary and benefits package.
• Remote work flexibility with a collaborative team.
• Opportunities for professional development and growth.
• Access to cutting-edge tools and technologies.
• Inclusive and diverse work environment.