IT Support & Security Operations Specialist - Remote Opportunity

About the Role

We are seeking an IT Support & Security Operations Specialist to join our dynamic team at Arbolus. This remote position is ideal for someone looking to advance their career in IT support while working with a global team. As an IT Support & Security Operations Specialist, you will be the first point of contact for technical support across the business, helping troubleshoot issues and ensuring our teams can work smoothly.

What You'll Do

• Own IT operations and end-user support across multiple regions, providing day-to-day employee support.
• Manage the full lifecycle of IT assets, from purchasing and provisioning to maintenance and decommissioning.
• Lead IT onboarding and offboarding processes, ensuring timely access and secure deprovisioning.
• Own identity and access management (IAM), including role-based access and periodic access reviews.
• Ensure endpoint security, device management, and compliance across supported regions.
• Train employees on security best practices and acceptable IT use.
• Own ISO 27001 and security compliance activities for assigned regions, including audits and controls.
• Coordinate closely with the India IT team to align on global tools, processes, and standards.

Requirements

• Proven experience in corporate IT operations, IT support, or systems administration.
• Strong foundational IT skills, including hardware, operating systems, applications, networking, and security.
• Experience working with ticket-based enterprise workflow systems, particularly JIRA and other Atlassian products.
• Ability to independently manage, prioritize, and execute tasks in a structured manner.
• Solid understanding of corporate security principles and frameworks (e.g., ISO 27001, SOC 2).
• Very good communication skills and a collaborative, team-oriented mindset.
• Comfortable working in a fast-paced, evolving environment.
• Professional proficiency in English.

Nice to Have

• Experience with cloud services and tools.
• Knowledge of scripting languages for automation.
• Certifications in IT support or cybersecurity.

What We Offer

• Performance bonus on top of your base salary.
• 25 days of paid time off per year + all local bank holidays.
• Private health insurance.
• Flexible remuneration for meals and transport.
• Relocation package to help you with your move to Barcelona.
• Top-notch equipment to make our work efficient and smooth.
• Regular social activities managed by our local Social Committees.
• Language courses to extend our knowledge (English, Spanish, Catalan, French, and Italian).