Insurance Housing Account Manager - Remote Position

About the Role

We are seeking a dedicated and detail-oriented Insurance Housing Account Manager to join our team in a fully remote capacity. In this role, you will manage temporary housing solutions for clients in the insurance sector. As an Insurance Housing Account Manager, you will play a crucial role in ensuring customer satisfaction and effective communication between clients and service providers.

What You'll Do

• Oversee and manage temporary housing accounts for insurance clients, ensuring all needs are met efficiently.
• Communicate effectively with clients and service providers to facilitate smooth operations.
• Utilize various software tools, including AdjustRite and CCC/PATHWAYS, for estimating and managing housing solutions.
• Analyze data related to housing placements and client satisfaction to improve service delivery.
• Build and maintain strong relationships with clients, ensuring their needs are prioritized and addressed promptly.
• Assist in the claims process by providing necessary documentation and support to clients.
• Participate in training and development opportunities to enhance your skills and knowledge in the insurance housing sector.
• Contribute to the growth of the account management pipeline by identifying opportunities for upselling and cross-selling services.

Requirements

• 2-5 years of experience in account management or customer service, preferably in the insurance or housing industry.
• Strong communication skills, both verbal and written, to effectively interact with clients and service providers.
• Proficiency in MS Office and familiarity with estimating software such as AdjustRite and CCC/PATHWAYS.
• Ability to analyze data and generate reports to support decision-making processes.
• Excellent attention to detail and organizational skills to manage multiple accounts simultaneously.
• Experience with CRM systems and relationship management.
• Knowledge of insurance claims processes and documentation.
• Ability to work independently and as part of a remote team.

Nice to Have

• Experience in B2B technology sales or account management.
• Familiarity with insurance applications and ACORD forms.
• Understanding of collision damage assessment and repair estimates.

What We Offer

• Competitive salary ranging from $60,000 to $80,000 annually.
• Comprehensive medical, dental, and vision insurance.
• 401K plan options with employer matching.
• Generous Paid Time Off policy including vacation and sick time.
• Paid holidays and an Employee Assistance Program.
• Flexible remote work environment with opportunities for professional development.
• Supportive team culture focused on customer success and relationship building.