Front Office Team Leader - Luxury Hotel Experience

About the Role

We are seeking a dedicated Front Office Team Leader to join our team at IHG Hotels & Resorts in Brisbane. As a Front Office Team Leader, you will play a crucial role in ensuring operational efficiency and delivering exceptional guest experiences. This position offers the opportunity to work in a dynamic environment where every day brings new challenges and rewards.

What You'll Do

• Oversee the operational efficiency of all front office areas during your shift, ensuring that each guest's journey is memorable.
• Collaborate closely with the Front Office & Duty Managers to lead and motivate your team, focusing on brand standards and guest satisfaction.
• Welcome guests upon arrival and engage with them meaningfully, responding promptly to feedback and building lasting relationships.
• Conduct shift briefings to communicate hotel activities and operational requirements clearly.
• Supervise front office operations, including maintenance of guest information and group bookings.
• Manage cash handling and banking procedures, ensuring compliance with credit policies and security procedures.
• Step into Duty Manager shifts when required, providing leadership and support.

Requirements

• At least one year of supervisory or GSA experience in a hospitality setting.
• Bachelor's degree/diploma in hospitality/hotel management preferred.
• Fluency in English and local language is mandatory; additional languages are a plus.
• Solid knowledge of the local area to provide valuable recommendations to guests.
• Impeccable grooming standards and good personal hygiene.
• Full working rights in Australia without restrictions.

What We Offer

• Free meals on shift and complimentary dry cleaning of duty attire.
• Paid birthday leave and proactive paid wellness and mental health days.
• Colleague discounts across IHG hotels for accommodation and a massive discounts platform for brands and retailers.
• Support through lifelong development programs and career milestone celebrations.
• A competitive salary that rewards your hard work and a wide range of benefits designed to help you live your best work life.

Join us as a Front Office Team Leader and become part of our ever-growing global family at IHG Hotels & Resorts. Your career journey will be supported through our commitment to inclusivity and diversity, ensuring that everyone feels welcomed and valued.