Front of House Team Member - Hospitality Role

About the Role

Join our team as a Front of House Team Member at Butcombe Pubs & Inns, where you will play a crucial role in delivering exceptional guest experiences. This Front of House Team Member position offers an exciting opportunity to work in a dynamic, fast-paced environment, ensuring every guest feels welcomed and valued.

What You'll Do

• Greet guests with a warm smile and provide outstanding service throughout their visit.
• Serve delicious food and beverages while maintaining high standards of presentation.
• Collaborate with kitchen staff to ensure timely and accurate order delivery.
• Handle guest inquiries and resolve any issues promptly and professionally.
• Maintain cleanliness and organization in the front-of-house area.
• Participate in team meetings and contribute to a positive work environment.
• Assist in training new team members to uphold Butcombe's service standards.
• Promote a culture of teamwork and support among colleagues.

Requirements

• Passion for customer service and a desire to create memorable experiences.
• Ability to thrive in a busy environment and work under pressure.
• Strong communication skills and a friendly demeanor.
• Previous experience in hospitality or customer service is a plus but not required.
• Willingness to learn and grow within the role.
• Flexibility to work various shifts, including evenings and weekends.

Nice to Have

• Experience in a similar role within the hospitality industry.
• Knowledge of food and beverage service standards.
• Basic understanding of health and safety regulations.

What We Offer

• Flexible hours to support work/life balance.
• Access to discounts and cashback with major retailers.
• Length of service awards and extra holiday for your birthday.
• Training and development opportunities to advance your career.
• Team perks including parties and discounts at Butcombe Pubs & Inns.
• Wellbeing support through the Burnt Chef Project and 24/7 Employee Assistance.

There’s a place for you at Butcombe Pubs & Inns. Together, we’ll create exceptional experiences and unforgettable memories for our guests. Apply today and join the Butcombe family!