Customer Service Planning and Control Analyst - Remote

About the Role

We are seeking a Customer Service Planning and Control Analyst to join our team at EDP, a global energy company dedicated to renewable energies. This remote position offers the opportunity to contribute to our mission of leading the energy transition while working in a collaborative environment.

What You'll Do

• Support Planning and Management Control activities, focusing on budgeting and the preparation of the Business Plan.
• Manage monthly financial close processes and run product costing models to ensure cost transparency.
• Prepare performance monitoring reports and analyze budget variances.
• Automate manual processes using available tools to drive efficiency and improve the reliability of management information.
• Monitor key cost-reduction initiatives within the Directorate that support the organization’s budgetary objectives.
• Ensure compliance with contractual terms and Service Level Agreements (SLAs) for customer care contracts.
• Analyze contractual change requests and develop proposals to amend existing contractual arrangements.

Requirements

• Bachelor’s Degree in Management, Finance, Economics, Engineering, or equivalent.
• 3 to 5 years of professional experience in planning and control and financial areas.
• Experience in consulting or financial auditing is valued.
• Proficiency in Excel, PowerPoint, and Word (mandatory), and PowerBI (preferred).
• Fluency in Portuguese and English.

Nice to Have

• Strong results orientation and continuous improvement mindset.
• Value-creation focus and ambition to drive positive change.

What We Offer

• Empowerment through a positive and innovative work environment.
• Flexible, healthy, and inclusive workplace with attractive benefits.
• Opportunities for development and internal mobility.
• Recognition as a top employer with multiple certifications.

Join us as a Customer Service Planning and Control Analyst and be part of a team that is committed to creating new energy for the planet. Apply now for this exciting remote opportunity!