Field Service Engineer - Remote Position

About the Role

We are seeking a dedicated Field Service Engineer - Remote to join our dynamic team. In this role, you will be responsible for providing exceptional technical support and service to our clients, ensuring their systems operate efficiently and effectively. As a Field Service Engineer - Remote, you will engage with customers to troubleshoot issues, perform installations, and conduct preventive maintenance, all while working remotely.

What You'll Do

• Provide remote technical support and troubleshooting for electromechanical systems.
• Conduct installations and configurations of equipment at client sites.
• Perform preventive maintenance and repairs to ensure optimal performance.
• Engage with customers to understand their needs and provide tailored solutions.
• Document service activities and maintain accurate records of customer interactions.

Requirements

• 2-5 years of experience as a Field Service Engineer or in a similar technical support role.
• Strong knowledge of electromechanical systems and troubleshooting techniques.
• Excellent communication skills and customer engagement abilities.
• Proficiency in using CXM software solutions.
• Ability to work independently and manage time effectively in a remote environment.

Nice to Have

• Experience in the installation and configuration of complex systems.
• Familiarity with treasury management and cash management systems.
• Knowledge of Nordic languages is a plus.

What We Offer

• Flexible work model blending office and remote setup.
• Access to a 24/7 online learning platform for continuous growth.
• Engagement in community and philanthropy programs.
• Competitive Total Rewards including wellness and work/life balance initiatives.
• Complimentary employee assistance program for mental health support.