Experience Design Intern - Remote Opportunity at T-Mobile

About the Role

Join T-Mobile as an Experience Design Intern and embark on a transformative journey in the telecommunications industry. This remote internship offers you the chance to gain hands-on experience while contributing to innovative projects that shape the future of technology. As an intern, you will work closely with a dynamic team that values creativity and collaboration, allowing you to make a meaningful impact from day one.

What You'll Do

• Conduct structured research and discovery, including interviews and workshops, to uncover explicit pain points and latent employee needs across lifecycle journeys.
• Map current-state journeys, identify friction points, and define high-impact "moments that matter" across various personas.
• Analyze and cluster pain points, quantify impact, and connect root causes to system and process gaps.
• Design future-state journey blueprints that translate insights into prioritized experience improvement opportunities.
• Synthesize complex findings into clear visual artifacts and executive-ready narratives that drive informed decision-making and product prioritization.

Requirements

• Currently enrolled in a Master’s degree program in Human-Centered Design, Service Design, UX Research, or a related field.
• Demonstrated experience conducting qualitative research and synthesizing insights into journey maps or design artifacts.
• Strong analytical skills to connect qualitative insights to quantitative data and business impact.
• Familiarity with tools such as Miro, Figma, FigJam, Lucidchart, or Qualtrics.
• Exceptional written and visual communication skills, including experience building compelling presentations for senior audiences.

Nice to Have

• Curiosity about AI-enabled personalization and digital employee platforms.
• Experience in employee experience or service design in complex organizations.
• Ability to translate ambiguous problem spaces into structured frameworks and opportunity statements.

What We Offer

• Competitive hourly wage ranging from $26 to $47, based on education and experience.
• Relocation assistance for participants living more than 50 miles from the internship location.
• Networking opportunities with other interns and leaders within T-Mobile.
• A supportive environment that encourages personal and professional growth.
• Hands-on projects that allow you to contribute your creativity and outstanding ideas.

At T-Mobile, we believe in empowering our employees to grow and thrive. This Experience Design Intern role is not just an internship; it's a stepping stone into a rewarding career in the telecommunications industry. Apply now to join a team that values innovation and collaboration!