Dutch Customer Support Specialist - Freelance Remote

About the Role

We are seeking a dedicated Dutch Customer Support Specialist to join our team on a freelance remote basis. In this role, you will provide exceptional support services to our client base, ensuring high levels of customer satisfaction. As a Dutch Customer Support Specialist, you will leverage your experience in call centers and direct customer service to autonomously resolve inquiries and de-escalate complex issues.

What You'll Do

• Manage and resolve customer inquiries across multiple channels including phone, email, and live chat.
• Utilize expert communication skills to de-escalate high-tension scenarios and provide accurate solutions.
• Achieve service metrics for First Contact Resolution (FCR) and Customer Satisfaction (CSAT).
• Document interactions, troubleshooting steps, and resolutions in the designated CRM or ticketing system.
• Work independently to execute customer service workflows and ensure seamless service delivery.

Requirements

• Hands-on experience in customer service or call center environments.
• Fluent in Dutch with excellent communication skills.
• Ability to work autonomously and manage time effectively.
• Experience with CRM systems and ticketing tools.
• Strong problem-solving skills and a customer-centric mindset.

Nice to Have

• Experience in a remote work environment.
• Familiarity with omnichannel support strategies.
• Additional language skills are a plus.

What We Offer

• Competitive hourly rate ranging from $6 to $10, based on experience.
• Flexible freelance work arrangement.
• Opportunity to work with a diverse client base.
• Gain valuable experience in customer support.
• Work remotely from anywhere within the EMEA region.