Director of Product Management - Engagement & Retention (Remote)

About the Role

We are seeking a Director of Product Management - Engagement & Retention to join our team remotely. At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service, and trusted advice. As a Director of Product Management - Engagement & Retention, you will manage a team responsible for developing product strategies that drive member engagement and retention.

What You'll Do

• Drive growth and deepening strategy by partnering with product leaders to shape engagement initiatives that increase multi-product adoption.
• Lead engagement and lifecycle initiatives to strengthen member relationships and improve retention through data-driven experiences.
• Translate strategy into execution by ensuring that engagement initiatives are delivered effectively across channels.
• Enhance the end-to-end member journey by collaborating with cross-functional teams to improve Everyday Banking experiences.
• Leverage data to identify growth opportunities and continuously optimize engagement outcomes.
• Influence stakeholders across various departments to ensure effective execution of strategies.
• Build and lead high-performing teams through effective recruitment and ongoing development.
• Ensure compliance with risk and regulatory policies in all business activities.

Requirements

• Bachelor's Degree in Business, Marketing, or related field; or 4+ years of relevant experience in lieu of a degree.
• 8+ years of relevant industry experience in financial services or related fields.
• 4+ years of product management experience with a focus on engagement and retention.
• 3+ years of team leadership experience.
• 3+ years of experience with data visualization tools, such as Tableau.
• Strong understanding of customer behavior and analytics-driven decision-making.
• Experience managing product P&L and conducting market research.
• Knowledge of applicable product-related regulations and compliance requirements.

Nice to Have

• Experience in driving engagement initiatives within deposit or credit card products.
• Background in lifecycle management or customer experience optimization.
• Experience working in large, regulated financial institutions.

What We Offer

• Competitive salary range of $143,320 - $273,930 based on experience.
• Comprehensive benefits including medical, dental, and vision plans.
• 401(k) and pension plans to support your financial future.
• Paid time off program with holidays and volunteer hours.
• Career path planning and continuing education opportunities.
• Flexible remote work arrangements.

If you are interested in a remote Director of Product Management role that focuses on engagement and retention, apply today!