Customer Support Specialist - Remote Position

About the Role

We are looking for a Customer Support Specialist - Remote to join our dynamic team at Xometry Europe. In this role, you will be the first point of contact for our clients, ensuring their inquiries are handled efficiently and effectively. Your contributions will be crucial in enhancing customer satisfaction and driving our operations forward.

What You'll Do

• Handle incoming customer calls, emails, and messages promptly and professionally.
• Resolve customer issues directly or escalate to the relevant internal teams when necessary.
• Maintain accurate documentation in internal CRM and support systems.
• Track customer requests, follow up on pending issues, and ensure timely resolution.
• Collaborate with internal teams to support process improvements and problem-solving.
• Contribute to the continuous enhancement of customer service quality.
• Achieve results and meet service-level expectations despite challenges.

Requirements

• Fluency in English and German (B2 level or higher) for business correspondence.
• At least 1 year of relevant experience in customer service, call center, or client-facing roles.
• Experience working with international clients, preferably UK customers, is a plus.
• Strong problem-solving skills and ability to handle unexpected situations.
• Comfortable with digital tools and internal systems for managing customer interactions.

Nice to Have

• Experience in a fast-growing business environment.
• Willingness to adapt to changing conditions and processes.

What We Offer

• Remote full-time job with a fixed monthly salary based on career level.
• Annual bonus and paid overtime if needed.
• Corporate laptop provided and free corporate language courses (English).
• Well-structured onboarding plan combining process, technology, and systems training.
• Ongoing well-being activities and charity projects worldwide.