Customer Support Specialist - Remote Position at Vonage

About the Role

Join Vonage as a Customer Support Specialist and help us innovate cloud communications for businesses worldwide! In this remote role, you will focus on ensuring our customers are 100% satisfied and that their issues are resolved quickly and professionally. As a Customer Support Specialist, you will play a crucial role in delivering an outstanding customer experience.

What You'll Do

• Log, prioritize, and escalate support issues and requests effectively.
• Develop and maintain strong working relationships with clients to promote a high level of customer service.
• Resolve 1st line support issues and requests via telephone and remote support.
• Analyze network trace information to diagnose and resolve issues.
• Manage individual workstreams using Salesforce (CRM) to track customer interactions.

Requirements

• Excellent communication skills, both written and verbal.
• Very good English proficiency, both written and verbal.
• A positive outlook with the ability to be flexible and adaptable in a fast-paced environment.
• Strong interpersonal skills to interact with users at all levels.
• Able to operate under time-sensitive deadlines while managing multiple activities.
• Experience in 1st line support, preferably in Telecoms.
• Good working knowledge of browsers, Microsoft Word, and Excel.

Nice to Have

• Proven experience in troubleshooting and fault finding on networks.

What We Offer

• Attractive salary depending on your skills and experience.
• Opportunity to work with an international team in our new office in Wrocław or remotely.
• Chance to work for the leading ‘Contact-Centre in the Cloud’ vendor.
• Ongoing career development and a highly competitive compensation package.
• A diverse and inclusive work environment where your contributions are valued.