Customer Support Consultant - Remote Hospitality Role

About the Role

Join our team as a Customer Support Consultant - Remote in the hospitality sector! At SupportYourApp, we pride ourselves on being a global leader in Intelligent Support-as-a-Service, collaborating with top tech companies like MasterCard and Calm. This is your opportunity to thrive in a multicultural and multilingual environment while working from the comfort of your home office.

What You'll Do

• Deliver outstanding customer support via phone calls, chats, and emails.
• Build strong and lasting customer relationships.
• Keep up with evolving tools and technology.
• Handle sensitive customer data with care and security.
• Apply the latest customer happiness practices to enhance user experience.
• Maintain a deep understanding of client solutions and meet KPIs.
• Communicate effectively with developers and cross-functional specialists.

Requirements

• Excellent English skills (C1 for both spoken and written).
• At least 6 months of experience in a customer support role.
• Strong analytical thinking and research skills.
• Experience in the travel industry is a plus.
• Positive, proactive, and responsible attitude.
• Personal computer (at least 8GB of RAM) with a stable internet connection (minimum 50 Mbps download and 40 Mbps upload).

Nice to Have

• Experience in hospitality or logistics.

What We Offer

• Flexible schedule and the opportunity to work fully remotely.
• Inclusive international environment.
• Compensation in USD.
• Rewards for referring friends.
• Balance between project workload and personal time.
• Internal health policy to support your well-being.
• Responsive leadership interested in your development.
• A culture built on trust, with no time-tracking requirements.

As a Customer Support Consultant - Remote, you will play a crucial role in ensuring customer satisfaction and delivering exceptional service. If you are proactive and enjoy solving problems, don't miss this opportunity to join our team!