Customer Success Manager - ASEAN (Mandarin Speaking) - Remote

About the Role

We are seeking a Customer Success Manager - ASEAN (Mandarin Speaking) remote to join our dynamic team at Chainalysis. As a Customer Success Manager, you will play a crucial role in helping our customers maximize their investment in our solutions while ensuring they achieve their organizational goals. Your expertise will be essential in driving the adoption and consumption of Chainalysis solutions, making a significant impact in the blockchain and cryptocurrency industry.

What You'll Do

• Facilitate the onboarding of new customers, ensuring that our solutions align with their stated objectives.
• Engage proactively with customers to comprehend their technical challenges and strategic goals, identifying optimal leverage points for Chainalysis solutions.
• Maintain a comprehensive understanding of Chainalysis solutions and their integration within assigned customer environments.
• Provide proactive advice, strategic guidance, and mentorship to assist customers in maximizing the value and performance of our solutions.
• Ensure customer configurations adhere to recommended best practices.
• Cultivate trusted relationships with relevant technical and management stakeholders within assigned accounts.
• Act as a customer advocate, ensuring the swift and efficient resolution of issues.
• Lead and conduct workshops, product demonstrations, and knowledge transfer sessions independently.

Requirements

• Solid commercial experience within the blockchain/crypto technology, cybersecurity, or data analytics industry.
• Demonstrated knowledge of service delivery or account management within a post-sales and/or pre-sales environment.
• Strong presentation and communication skills in English and Mandarin.
• Strong analytical skills to analyze customer usage, identify trends, and uncover opportunities for cross-selling and upselling.
• Ability to influence technical decisions and manage relationships with diverse internal and external stakeholders.

Nice to Have

• Knowledge of Anti-Money Laundering (AML) in the cryptocurrency space, as well as blockchain/Web3 concepts, is highly desirable.

What We Offer

• A competitive salary range of $90,000 to $120,000 per year.
• Remote work flexibility, allowing you to work from anywhere in the ASEAN region.
• A diverse and inclusive work environment that values different experiences and perspectives.
• Opportunities for ongoing self-development and acquiring industry-relevant skills.
• Commitment to employee well-being and accommodations for disabilities during the interview process.