Talantix.io
Medibank•08.03.26
AI SCORE 8.5

Customer Service & Sales Consultant - Remote Opportunity

$64K/year
RemoteHybridHealthTech
Customer Service•Sales•Communication•Technology Proficiency

About the Role

Join Medibank as a Customer Service & Sales Consultant in a remote capacity, where you will make a real impact in your local community! This role combines customer service skills with community engagement, allowing you to connect with people and help them choose the right health cover and services.

What You'll Do

  • Assist customers across multiple channels – in-store, over the phone, online, and in the community.
  • Build lasting relationships and trust through personalized conversations.
  • Support customers in navigating their health insurance options.
  • Collaborate with cross-functional teams to enhance community connections.
  • Work flexible hours with a rotating roster, ensuring a balance between work and personal life.

Requirements

  • Strong customer service and sales skills.
  • Ability to build rapport and explain concepts clearly.
  • Comfortable using technology and learning new systems.
  • Detail-oriented and committed to protecting customer privacy.
  • Team player who is adaptable and proactive.

Nice to Have

  • Experience in health, retail, or community engagement.
  • Ability to work in a hybrid environment.

What We Offer

  • Competitive salary of AUD 63,660 plus 12% superannuation.
  • Performance incentives and health cover discounts.
  • Access to wellbeing programs and flexible work arrangements.
  • Paid parental leave, volunteer leave, and cultural leave options.
  • Opportunities for career growth and development.
Why This Job8.5 of 10

This role at Medibank offers a unique opportunity to work remotely while making a positive impact in the community. With competitive pay and flexible hours, it's an attractive position for those passionate about customer service.

Salary Range
Required
0/1
Optional
0/1
Bonus
0/1

Who Will Succeed Here

→

Proficient in CRM tools like Salesforce or Zendesk to manage customer interactions effectively and streamline sales processes.

→

Adaptable and self-motivated, thriving in a remote work environment by maintaining productivity and engagement through excellent time management skills.

→

Empathetic listener with strong problem-solving abilities, capable of understanding customer needs and providing tailored solutions in a fast-paced tech-driven environment.

Learning Resources

→Customer Service Fundamentalscourse
→The Art of Sales: Mastering the Selling Processcourse
→Customer Service Skills for Successarticle

Career Path

Customer Service & Sales Consultant(Now)→Customer Success Manager(1-2 years)→Sales Operations Specialist(3-5 years)

Market Overview

Market Size 2024
$23.5B
Annual Growth
10.2%
AI Adoption in Customer Service
45%
Investment in Customer Experience Technologies
+25%
Labour Demand for Customer Service Roles
+15%
Avg Salary for Junior Consultants
$45K

Skills & Requirements

Required
Customer ServiceSalesCommunication
Growing in Demand
CRM Software Proficiency (e.g., Salesforce, HubSpot)Data Analysis (e.g., using tools like Excel or Google Analytics)Emotional Intelligence and Conflict Resolution
Declining
Traditional Cold Calling TechniquesBasic Email Communication Skills

Domain Trends

Rise of AI Chatbots
AI chatbots are projected to handle 70% of customer interactions by 2025, reducing the need for human agents in basic queries.
Increased Focus on Omnichannel Support
Companies are investing 30% more in omnichannel support strategies, allowing customers to interact across multiple platforms seamlessly.
Emphasis on Personalization
85% of customers are more likely to make a purchase if they receive personalized experiences, driving companies to enhance their customer engagement strategies.

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