Customer Service HRS Specialist - Remote

About the Role

We're hiring a Customer Service HRS Specialist to join our team at CareOregon. This remote position serves as the initial point of contact for members, providers, and external groups, handling a variety of inquiries related to Health-Related Services (HRS). As a Customer Service HRS Specialist, you'll play a critical role in supporting improved healthcare delivery and enhancing overall community health outcomes.

What You'll Do

• Act as the initial point of contact for inquiries related to Health-Related Services.
• Provide advanced customer service via phone, email, and text.
• Assist members with applications and status inquiries.
• Document all activities and communications using online tracking systems.
• Collaborate with teams to resolve customer inquiries effectively.
• Adhere to HIPAA requirements and organizational standards.
• Participate in cross-departmental workgroups to enhance service delivery.
• Perform administrative tasks efficiently to support team operations.
• Research and resolve inquiries related to Health-Related Services.
• Ensure clear communication and timely responses to all inquiries.

Requirements

• Minimum 3 years of customer service experience, including 2 years in healthcare.
• At least 1 year of experience in a call center environment.
• Knowledge of Oregon Administrative Rules and healthcare regulations.
• Strong computer and data analysis skills.
• Excellent interpersonal and communication skills.
• Ability to work under pressure in a rapidly changing environment.
• Proficient in managing multiple tasks effectively.
• Basic mathematical skills for data analysis.
• Ability to learn and apply new information quickly.
• Willingness to accept feedback and manage stress effectively.

Nice to Have

• Experience with online tracking systems.
• Familiarity with HIPAA compliance.
• Background in health services administration.

What We Offer

• Competitive pay and bonus opportunities.
• Comprehensive benefits package including medical, dental, and vision insurance.
• 401(k) contributions and a strong retirement plan.
• PTO and Paid State Sick Time based on hours worked.
• Eligibility for benefits beginning on the first of the month after your start date.
• Employee assistance programs and wellness initiatives.
• Discounts and multiple supplemental benefits available.
• Paid holidays and volunteer time off.
• Support for military veterans and commitment to diversity.