Customer Service Coordinator - Remote Position

About the Role

We are seeking a dedicated Customer Service Coordinator to join our team in a remote capacity. As a Customer Service Coordinator, you will play a vital role in supporting our media center operations while contributing to significant public health initiatives. This position offers the opportunity to work remotely within the United States, allowing you to balance your professional and personal life effectively.

What You'll Do

• Coordinate customer service operations and support for media center activities.
• Engage with a diverse team dedicated to federal service and public health initiatives.
• Utilize digital asset management systems to track and manage media files efficiently.
• Provide helpdesk support and administrative duties, ensuring smooth operations.
• Analyze data related to customer service and media management to improve processes.

Requirements

• 2-5 years of experience in customer service coordination or related fields.
• Strong interpersonal skills and problem-solving abilities.
• Proficient in MS Office Suite and digital tracking systems.
• Experience with CRM systems and social media management tools such as Hootsuite.
• Understanding of HIPAA compliance and public health initiatives is a plus.

Nice to Have

• Experience in the travel industry or with WS/SABRE GDS.
• Knowledge of epidemiology and data analysis.
• Background in oncology data management or cancer registry.

What We Offer

• Competitive salary ranging from $60,000 to $80,000 per year.
• Work remotely with limited travel for in-person meetings.
• Opportunity to support a significant public health initiative.
• Engage with a diverse team dedicated to federal service.
• Flexible work environment that promotes work-life balance.