Customer Service and Fulfillment Intern - Remote

About the Role

We are seeking a Customer Service and Fulfillment Intern - Remote to join our dynamic team at Advanced Travel Technologies. This internship offers a unique opportunity to gain hands-on experience in customer service and fulfillment while working remotely. As a Customer Service and Fulfillment Intern, you will play a vital role in supporting our mission to revolutionize the air travel experience through innovative digital solutions.

What You'll Do

• Support the customer service and fulfillment team with various tasks.
• Process manual fulfillment requests efficiently.
• Handle customer communication and provide support.
• Monitor system performance and report any issues promptly.
• Follow up on resolved issues to ensure customer satisfaction.
• Perform additional operational tasks as needed.
• Work in a fast-growing startup environment, contributing to our mission.

Requirements

• Strong written communication skills in English.
• High attention to detail and ability to learn operational workflows quickly.
• Calm and solution-oriented mindset under pressure.
• Basic technical understanding to assist in troubleshooting.
• Reliability and consistent availability for the shift.

Nice to Have

• Experience in customer service or fulfillment roles.
• Familiarity with travel technology or related industries.
• Interest in startups and innovative solutions.

What We Offer

• Opportunity to work in a fast-growing startup environment.
• Collaborative work atmosphere with a focus on personal and professional growth.
• Assistance with Learning Agreement and Erasmus+ documents.
• Gain valuable experience in customer service and operational processes.