Customer Advocacy Director - Remote

About the Role

Join Spring Health as a Customer Advocacy Director in this exciting remote position. Our mission is to eliminate barriers to mental health, and we are looking for a passionate leader to help us revolutionize mental healthcare. You will play a crucial role in driving customer advocacy, ensuring that our clients' success stories are leveraged to enhance our market presence and credibility.

What You'll Do

• Own the customer advocacy strategy end-to-end, ensuring alignment with executive stakeholders.
• Produce compelling case studies and proof points that demonstrate our impact on mental health outcomes.
• Build and scale a reference program that matches customers with prospects effectively.
• Identify and cultivate customer champions who can advocate for our services at industry events.
• Drive the annual customer awards program, recognizing exceptional outcomes achieved by our clients.
• Manage the Customer Advisory Board (CAB) strategy, facilitating valuable feedback for product development.
• Activate customers to participate in regional events, enhancing networking opportunities.
• Collaborate with cross-functional teams to integrate customer insights into our go-to-market strategy.

Requirements

• 10-12+ years of experience in customer marketing, advocacy, or success within a B2B environment.
• Proven track record of building and scaling customer programs with measurable ROI.
• Strong relationship-building skills and experience presenting to C-level executives.
• Strategic leadership capabilities to influence priorities across teams.
• Operational excellence in managing complex projects and agency partners.
• Familiarity with advocacy platforms and experience in HR tech is a plus.

Nice to Have

• Experience managing a Customer Advisory Board or similar engagement programs.
• Background in benefits or employer services.

What We Offer

• Competitive salary range of $176,500 – $230,500, with equity options.
• Comprehensive health, dental, and vision benefits starting on your first day.
• 401(k) matching and contributions to HSA plans.
• Generous paid time off policies, including parental leave.
• Access to professional development reimbursement and donation matching.
• Remote work flexibility with occasional travel for events.

At Spring Health, we value diversity and are committed to creating an inclusive environment for all employees. If you are excited about making a significant impact in the mental health space, we encourage you to apply for this Customer Advocacy Director - Remote position.