Client Services Specialist - Remote

About the Role

We are seeking a dedicated Client Services Specialist - Remote to join our dynamic team at Asset Living. As a Client Services Specialist, you will play a pivotal role in onboarding and offboarding properties within our property management portfolio, ensuring seamless transitions for clients. This position offers the opportunity to work in a collaborative environment where your contributions are valued and recognized.

What You'll Do

• Build and maintain strong relationships with clients.
• Act as the main point of contact for client inquiries.
• Facilitate the onboarding process for new clients.
• Provide training sessions on products and services.
• Investigate and resolve client issues promptly.
• Collaborate with cross-functional teams to enhance client satisfaction.
• Maintain a deep understanding of products and services offered.
• Gather client feedback for continuous improvement.
• Maintain accurate client records and documentation.
• Generate reports to track key performance indicators.

Requirements

• Bachelor's degree or equivalent work experience.
• Proven experience in client services or a related role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Ability to work collaboratively in a team environment.
• Proficient in CRM software and Microsoft Office Suite.

Nice to Have

• Experience in the real estate or property management sector.
• Familiarity with client relationship management tools.
• Ability to adapt to changing client needs.

What We Offer

• A dynamic team environment that fosters collaboration.
• Opportunities for professional growth and development.
• Recognition as one of the nation's Best and Brightest Places to Work.
• A collaborative workplace culture that empowers leadership and innovation.
• Flexible remote work options.