Client Security Analyst - Remote

About the Role

We are seeking a dedicated Client Security Analyst to join our remote team at Kraken. As a Client Security Analyst remote, you will play a crucial role in safeguarding our clients' accounts and ensuring a secure trading environment. This position is perfect for individuals passionate about crypto and security, looking to develop their skills in a fast-paced, supportive environment.

What You'll Do

• Deliver a high-quality experience that balances low client friction with strong security protocols.
• Analyze cases and alerts to identify potential threats while minimizing false positives.
• Communicate with clients primarily through email, addressing account access, security concerns, and general troubleshooting.
• Stay current with procedural updates to effectively respond to evolving threats.
• Suggest and help implement workflow improvements for clarity and efficiency.
• Escalate overlapping or complex cases to appropriate teams such as Fraud, Compliance, Account Takeover, or Client Engagement.
• Engage in a culture of constructive feedback and peer support.
• Meet or exceed Service Level Agreements (SLAs) while maintaining strong performance metrics (KPIs).
• Attend training sessions and stay up to date on team, company, and industry knowledge.
• Meet regularly with your supervisor and the QA team to review performance and alignment.
• Understand and advocate for Kraken’s products to support ongoing platform improvements.

Requirements

• Minimum 2 years of experience in customer service, security, or the crypto industry.
• Experience working in a metrics-driven environment, meeting individual and team performance targets.
• Strong attention to detail with the ability to make sound, timely judgment calls.
• Ability to multitask and manage a high volume of requests while maintaining secure, accurate outputs.
• Fluent English communication skills, both written and verbal.
• Experience using and navigating multiple software tools and platforms (strong computer literacy).
• Ability to work independently and make decisions in a fast-paced environment.
• Willingness to work evenings and weekends regularly as part of a recurring schedule.
• Motivated by Kraken’s mission to deliver seamless support for a global client base.
• Experience with crypto trading or investing, ideally across multiple platforms.

Nice to Have

• Fluency in an additional language (e.g., French, Portuguese, Italian, German, Russian, Turkish, Chinese, Korean).
• Experience with compliance, fraud, account access, legal, or similar operational domains.
• Preference for working weekends.

What We Offer

• Competitive salary and benefits.
• Fully remote work environment with flexible hours.
• Opportunities for professional growth and development.
• A diverse and inclusive workplace culture.
• Access to cutting-edge tools and technologies in the crypto space.
• Engaging team-building activities and events.
• Support for ongoing education and training.
• Work with a passionate team dedicated to the mission of financial freedom through crypto.