Chief Strategy Officer - Non-Profit Hospice

About the Role

We are seeking a Chief Strategy Officer to join The Elizabeth Hospice, a leading non-profit organization dedicated to enhancing the quality of life for those nearing the end of their journey. As the Chief Strategy Officer, you will play a pivotal role in shaping and executing our strategic growth plan. This is a unique opportunity to lead initiatives that directly impact the lives of individuals and families in San Diego County and South Riverside County.

What You'll Do

• Develop and execute comprehensive strategic and tactical business development plans that drive organizational growth and revenue, leveraging key performance indicators to establish measurable goals and identify opportunities for improvement.
• Partner with senior leadership to define and operationalize organizational and departmental strategic objectives in alignment with the agency’s overall strategic plan.
• Serve as the primary liaison with senior leadership to ensure consistent application of E-Way customer service standards across all business lines and monitor customer satisfaction through established measurement programs.
• Collaborate with marketing and communications to align media and outreach efforts with strategic and tactical sales initiatives.
• Provide executive oversight of contract and business administration functions, including contract negotiations, renewals, and compliance with state and federal regulations.
• Identify opportunities to improve programs and service delivery, developing actionable recommendations.
• Design and execute innovative clinical strategies aligned with value-based reimbursement models.
• Lead managed care strategy, risk analysis, and provider performance optimization.
• Drive population health initiatives and clinical innovation.
• Implement process improvement methodologies to enhance efficiency and outcomes.
• Work collaboratively with the Chief Operating Officer to align operational practices with clinical policies, procedures, and medical guidelines.
• Lead the recruitment, coaching, performance management, and professional development of department staff.
• Guide the marketing director in regional liaison growth and referral management goals; monitor performance and report results to senior leadership on a quarterly basis.
• Ensure accurate tracking and analysis of regional liaison activities and performance metrics with the CRM System.
• Contribute to the development and oversight of departmental operating budgets and relevant administrative systems.
• Represent the organization through professional and community engagement activities that advance the hospice’s mission.
• Perform additional duties as assigned.

Requirements

• Master’s degree in communications, public health, or a related field; business and/or non-profit management with a minimum of five years of management experience.
• Hospice and/or health management experience required; RN license preferred.
• Current California driver’s license and proof of insurance preferred.
• Must have reliable transportation.

Nice to Have

• Experience in strategic planning and execution in a non-profit environment.
• Strong leadership and interpersonal skills.
• Ability to work collaboratively with diverse teams.

What We Offer

• Competitive hospice industry compensation.
• Benefits package with multiple plan offerings and generous employer contribution.
• 401(k) Retirement plan with employer match.
• Supportive work culture that encourages work-life balance.
• Vacation, sick leave, paid holidays, and floating holiday.
• Employee development program managed by an in-house education department.
• Tuition reimbursement program.
• Monthly mileage reimbursement.
• Employee referral program.