Bilingual Licensed Customer Service Agent - Remote

About the Role

We are looking for a Bilingual Licensed Customer Service Agent to join our dynamic team at Kin Insurance. As a Bilingual Licensed Customer Service Agent, you will play a crucial role in supporting homeowners across 13 states, providing them with the best customer experience in the home insurance market. This is a fully remote position, allowing you to work from anywhere in the United States while making a significant impact on our customers' lives.

What You'll Do

• Serve as the trusted voice of Kin, advocating for homeowners and addressing their inquiries with empathy and efficiency.
• Handle high-volume inbound and outbound customer interactions, ensuring fast and accurate responses to policyholders.
• Educate customers on coverage details, policy changes, and the claims process.
• Create, update, and process homeowners insurance policies using multiple systems.
• Complete a mandatory, paid 10-week training program to equip you with the necessary skills and knowledge.
• Contribute to customer satisfaction and retention by providing exceptional service.
• Work in a remote-first environment with flexibility to manage your work-life balance.
• Utilize your bilingual (Spanish-speaking) skills to assist a diverse range of customers.

Requirements

• Active Property & Casualty (P&C) or Personal Lines insurance license is required.
• 6+ months of customer service experience in P&C, preferably in home insurance.
• Experience in a high-volume call center environment.
• Bilingual proficiency in Spanish is essential.
• Hands-on experience with homeowners insurance policies and the ability to explain coverage clearly.
• Comfort navigating multiple systems simultaneously to resolve customer inquiries.
• Strong active listening skills and a genuine empathetic approach to customer service.

Nice to Have

• Experience with digital insurance platforms.
• Knowledge of the latest trends in the insurance industry.
• Ability to work independently and as part of a team.

What We Offer

• Competitive salary and company equity through RSUs.
• $1000 retention bonus after 6 months of employment.
• 10 weeks of paid training to ensure your success in the role.
• 401(k) with company match up to 4% to help you save for your future.
• Multiple medical plan options, plus dental and vision coverage for you and your family.
• 11 days of accrued PTO and 7 days of paid sick leave to support your well-being.
• Paid parental leave for birthing and non-birthing parents to promote family growth.
• Professional development budgets for certifications to enhance your skills.