2nd Shift Remote Desktop Support - Customer-Focused IT Role

About the Role

We're hiring a 2nd Shift Remote Desktop Support to join our innovative team at mpathic. This role is perfect for those who are passionate about providing exceptional IT support while working remotely. As a 2nd Shift Remote Desktop Support, you will be the first point of contact for clients needing technical assistance, ensuring reliability and effective communication.

What You'll Do

• Provide first-contact technical support for client issues, focusing on reliability and communication.
• Monitor alerts and respond to urgent incidents promptly.
• Administer and troubleshoot Windows Server environments effectively.
• Support end-user devices and corporate infrastructure with a strong client-first mindset.
• Utilize RMM and case tracking systems to manage support requests.
• Collaborate with internal teams and vendors to resolve technical issues efficiently.
• Engage in continuous learning to enhance your technical skills and knowledge.

Requirements

• 0–3 years of IT support experience, ideally in a remote environment.
• Strong troubleshooting skills in Windows OS and familiarity with Active Directory and PowerShell.
• Excellent written and verbal communication skills, with an empathetic approach to client interactions.
• A proactive attitude towards learning and skill development.

Nice to Have

• Experience with remote monitoring and management tools.
• Knowledge of ITIL best practices.
• Previous experience in a customer service-oriented role.

What We Offer

• Work from home with provided equipment to ensure a comfortable work environment.
• Competitive pay with a shift differential for overnight work.
• Opportunities for growth and skill development within a supportive team.
• A diverse and inclusive workplace that values collaboration and genuine connections.
• Comprehensive benefits to support your work-life balance.