Voids Coordinator - Remote Position

About the Role

We are seeking a dedicated Voids Coordinator - Remote to join our team and play a crucial role in enhancing the quality of life for residents in Babergh and Mid Suffolk Districts. As a Voids Coordinator, you will be responsible for organizing and coordinating the Voids Service, ensuring effective delivery and customer satisfaction in housing repairs and maintenance.

What You'll Do

• Coordinate and provide administrative support for voids associated works.
• Deliver a customer-focused voids service in a timely and safe manner.
• Schedule void property inspections and repairs.
• Monitor and report on the progress of works.
• Ensure compliance with legislative requirements.
• Collaborate with colleagues and stakeholders to drive improvements.
• Support the Voids Manager in budget monitoring and data management.
• Maintain key performance indicators for void works.

Requirements

• Experience in a Repairs, Maintenance, and Voids environment is beneficial.
• Good eye for detail and customer-focused mindset.
• Proven communication and IT skills.
• GCSE's (or equivalent) in English and Mathematics at grade C/4 or above.
• Experience in a busy service environment.
• Ability to monitor quality and success of void works.
• Strong organizational skills.
• Ability to work collaboratively with a variety of stakeholders.

Nice to Have

• Commitment to providing a first-class service.
• Experience in project management.
• Knowledge of housing regulations.

What We Offer

• Generous leave entitlement (26 days a year, rising to 31 days after 5 years).
• Competitive Local Government Pension Scheme.
• Wellbeing Support and Employee Assistance Programs.
• Private Health Care Options.
• Electric Vehicle Salary Sacrifice Scheme.
• Paid volunteering days.
• Flexible and hybrid working arrangements.
• Great learning and development opportunities.