About the Role
We are seeking a highly skilled Tier 2 NOC Engineer with experience in supporting Fortinet hardware and software to join our dynamic team. This remote Tier 2 NOC Engineer role is perfect for a proactive and technically proficient professional who thrives in fast-paced environments and is passionate about maintaining and improving telecom network operations. You will play a key role in monitoring, troubleshooting, and maintaining our network infrastructure, ensuring high availability and performance.
What You'll Do
- Monitor telecom network infrastructure to detect and respond to anomalies, outages, and performance issues.
- Act as the escalation point for Tier 1 support, handling complex issues and driving them to resolution.
- Proactively identify and troubleshoot network-related issues with a focus on Fortinet hardware/software, including FortiGate firewalls, FortiAnalyzer, FortiManager, and other Fortinet security solutions.
- Perform in-depth troubleshooting of network issues, including routing, switching, VPNs, firewalls, and security policies within Fortinet systems.
- Manage and resolve escalated tickets in adherence to SLAs, documenting troubleshooting steps and resolutions.
- Collaborate with Tier 3 engineers, telecom partners, and Fortinet support for advanced troubleshooting and issue escalation.
- Configure and maintain Fortinet appliances, ensuring proper implementation of updates, patches, and best practices.
- Document troubleshooting steps, configurations, and resolutions for knowledge-sharing and process improvement.
Requirements
- 3+ years of experience in a NOC or network engineering role, preferably within the telecoms industry.
- Hands-on experience supporting and troubleshooting Fortinet solutions in a production environment.
- Fortinet Certified Professional (FCP) certifications, such as Network Security, Security Operations, or equivalent.
- Relevant networking certifications like CCNA/CCNP, CompTIA Network+, or equivalent.
- Strong expertise in Fortinet hardware and software, including FortiGate, FortiAnalyzer, FortiManager, FortiAP, and FortiSwitch.
- Solid understanding of networking protocols such as TCP/IP, BGP, OSPF, VLANs, NAT, and IPSec/SSL VPNs.
- Experience with SD-WAN configurations and deployments.
- Excellent problem-solving and troubleshooting abilities.
Nice to Have
- Familiarity with telecom network architectures, including MPLS and broadband technologies.
- Knowledge of network monitoring tools such as SolarWinds or similar platforms.
What We Offer
- Pension Scheme
- Life Assurance
- Private Health Insurance
- Financial and Wellbeing Support
- 25 Days Annual Leave + Holiday Buy and Roll Over Scheme
- Social Engagement and Office Activities
- Real Living Wage Employer
- Corporate Social Responsibility
This remote Tier 2 NOC Engineer position offers a fantastic opportunity to work with Fortinet solutions in a dynamic telecom environment. Enjoy competitive benefits and a supportive workplace.
Who Will Succeed Here
Proficient in Fortinet products and technologies, with hands-on experience configuring and troubleshooting FortiGate firewalls and FortiAnalyzer systems.
Self-motivated and disciplined, with the ability to work independently in a remote environment while managing time effectively to handle multiple tasks and incidents.
Strong analytical mindset with a deep understanding of network protocols including TCP/IP, BGP, and OSPF, allowing for efficient troubleshooting and problem resolution in a complex telecom network.
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