Talantix.io
Kajabi•10.02.26
AI SCORE 8.2

Technical Support Specialist - Customer-Focused Role

$71K–$81K/year
OfficeSoftware DevelopmentRelocation
Technical Support•Customer Service•DNS•HTML•CSS•API•SaaS Tools

About the Role

We are seeking a passionate Technical Support Specialist to join our team at Kajabi. This role is not just about answering tickets; it’s about being the human face of Kajabi and providing exceptional support to our Heroes. As a Technical Support Specialist remote, you will engage with our users, helping them navigate through challenges and ensuring they have a seamless experience with our platform.

What You’ll Do

  • Provide fast, clear, and empathetic support to our Heroes through chat, email, and problem-solving conversations.
  • Troubleshoot technical issues related to websites, integrations, automations, payments, and more.
  • Communicate complex technical concepts in a way that is easy for users to understand.
  • Collaborate with Product and Engineering teams to elevate the user experience based on real feedback.
  • Help train and improve our AI business-partner experience by surfacing patterns and common roadblocks.

Requirements

  • 1-3 years of support or customer-facing experience.
  • Strong problem-solving skills and a passion for digital entrepreneurship.
  • Technical fluency in DNS, HTML/CSS, and modern SaaS tools.
  • Excellent written and verbal communication skills.
  • Ability to thrive in a fast-paced environment.

Nice to Have

  • Experience with API basics and email setup.
  • Previous experience in a technical support role.
  • Familiarity with web troubleshooting.

What We Offer

  • Competitive salary with bonus opportunities.
  • Full medical, dental, and vision coverage.
  • 401(k) with 6% match.
  • Flexible PTO and wellness perks.
  • In-office lunches and collaboration days.

This is a unique opportunity to grow within a dynamic team and contribute to a company that is transforming the expert economy. If you are ready to take on this challenge as a Technical Support Specialist remote, we encourage you to apply!

Why This Job8.2 of 10

This Technical Support Specialist role at Kajabi offers a unique opportunity to engage directly with users and solve real problems. With a competitive salary and a focus on growth, it's a great entry-level position.

Salary Range
Required
0/1
Optional
0/1
Bonus
0/1

About Kajabi

Explore Kajabi careers in 2026 and discover exciting job opportunities across remote, hybrid, and office roles. Our platform offers intuitive filters to refine your search, application tracking to streamline your process, and valuable company insights to help you prepare. Unlock your potential at Kajabi and take the next step in your career with us today!

Industry
Tech
Location
On-site

Who Will Succeed Here

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Proficient in troubleshooting technical issues related to SaaS tools, with hands-on experience using HTML and CSS to assist customers in customizing their Kajabi websites.

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Strong customer empathy and service orientation, thriving in an office environment where face-to-face interactions are frequent and valued, ensuring a personal touch in every customer interaction.

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Ability to quickly learn and adapt to new technologies, including understanding APIs and DNS configurations, to provide efficient and informed support to users.

Learning Resources

→Introduction to Technical Supportcourse
→HTML & CSS: Design and Build Websitescourse
→Understanding DNS: A Guide for Beginnersarticle

Career Path

Technical Support Specialist - Customer-Focused Role(Now)→Customer Success Manager(1-2 years)→Technical Support Team Lead(3-5 years)

Market Overview

Market Size 2024
$25B
Annual Growth
8.5%
AI Adoption in Support
45%
Investment in Customer Support Tech
+50%
Labour Demand for Support Roles
+20%
Avg Salary for Junior Support Roles
$50K

Skills & Requirements

Required
Technical SupportCustomer ServiceDNS
Growing in Demand
Knowledge of CRM Software (e.g., Salesforce, Zendesk)Basic Troubleshooting for Cloud ServicesFamiliarity with Remote Support Tools (e.g., TeamViewer, AnyDesk)
Declining
Basic HTML/CSS without FrameworksTraditional Phone Support Techniques

Domain Trends

Rise of AI-Driven Support Solutions
By 2025, 60% of customer interactions will be managed by AI, improving efficiency in technical support.
Increased Focus on Omnichannel Support
Companies are investing 40% more in integrating support across multiple channels (chat, email, phone) to enhance customer experience.
Growth of Self-Service Portals
Self-service options are projected to reduce support costs by 30%, with 70% of customers preferring to resolve issues through online resources.

Industry News

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