Support Engineer - Material Planning Scheduling (Remote)

About the Role

We are seeking a Support Engineer - Material Planning Scheduling to join our team at Decathlon. This position is primarily remote, allowing you to contribute to our Supply & Material Planning domain from anywhere. As a Support Engineer, you will play a crucial role in optimizing our supply processes and ensuring the performance of our SAP tools.

What You'll Do

• Provide level 2 support for the SAP tool using a ticket and incident management system.
• Ensure and enhance the performance of our solutions through Site Reliability Engineering (SRE) practices.
• Implement monitoring and alerting solutions using tools such as Solman, Splunk, Dynatrace, and Datadog.
• Establish maintenance procedures, both manual and automated.
• Conduct continuous improvement actions through post-mortems and team retrospectives.
• Facilitate the technical and functional skills of support resources.
• Prepare and execute Non-Regressive Tests and cutover activities.

Requirements

• Experience in SAP support, particularly with Material Planning Scheduling.
• Strong problem-solving skills and a service-oriented mindset.
• Curiosity and a willingness to learn new skills.
• Ability to work collaboratively in a team environment.
• Fluent in English to communicate with our global teams.
• A passion for sports and understanding its values.

Nice to Have

• Experience with ticketing systems like Jira.
• Familiarity with monitoring tools such as Datadog, Dynatrace, and Splunk.
• Knowledge of data flow and exchange tools like Boomi.

What We Offer

• Hybrid working model with provided equipment (Mac, Windows).
• Opportunity to work within a local project team in a global network.
• Skill development and support through diverse projects and technical certifications.
• Employee participation in company actions and monthly/quarterly bonuses.