Customer Service Representative - Remote

About the Role

Join Sutherland as a Customer Service Representative - Remote and be part of a dynamic team dedicated to enhancing customer experiences. In this role, you will support customers by handling inquiries and analyzing payment histories, all from the comfort of your home. This is a fantastic opportunity to build a fulfilling career while driving success through effective communication and problem-solving skills.

What You'll Do

• Handle maintenance, collection, and liquidation activities for customer accounts.
• Review customer contracts and advise on account statuses.
• Assist customers with inquiries about titles and optional products.
• Take payments and maintain accurate records of interactions.
• Recommend solutions based on customer account analysis.
• Comfortable with manual calculations and multitasking across systems.
• Work hours are Monday-Friday, 7AM-7PM CST.
• Receive competitive pay and benefits including medical, dental, and vision.

Requirements

• Excellent verbal and written communication skills.
• Strong attention to detail and problem-solving abilities.
• Familiarity with Microsoft Office tools.
• Experience in customer service roles.
• High school diploma or equivalent.

Nice to Have

• Previous experience in a remote work environment.
• Ability to work independently and manage time effectively.
• Knowledge of customer relationship management (CRM) software.

What We Offer

• Competitive hourly rate of $14.
• Medical, dental, and vision benefits.
• Paid training and generous PTO.
• Monthly rewards and recognition programs.
• Employee discounts and wellness programs.
• Advancement opportunities with a focus on internal promotions.
• Equipment provided for remote work.