Service Receptionist - Customer-Focused Role at Kendall Auto Group

About the Role

Join us as a Service Receptionist at Kendall Auto Group, where your customer service skills will shine in a fast-paced environment. This role is perfect for those looking to advance their career while providing exceptional service to our clients. As a Service Receptionist, you will be the first point of contact for our service department, ensuring that every customer feels valued and heard.

What You'll Do

• Field all incoming calls for the service department, demonstrating excellent customer service skills.
• Answer client questions and connect them with the appropriate service advisor.
• Take messages as needed and greet clients in person when required.
• Make outbound calls to schedule service recall appointments and provide service updates.
• Manage up to 30 calls per hour, ensuring efficient communication.

Requirements

• Strong customer service experience is essential.
• Excellent time management and communication skills.
• Ability to work evenings and weekends as required.
• Comfortable working indoors, primarily at a PC, and handling phone calls.
• Previous experience in a similar role is a plus.

Nice to Have

• Experience in the automotive industry.
• Familiarity with service scheduling software.
• Ability to work in a team-oriented environment.

What We Offer

• Competitive pay starting at $18.00/hour.
• Career path development opportunities.
• Competitive paid time off.
• Discounts on parts, service, and vehicle purchases for you and your immediate family.
• Medical, Dental, and Vision insurance.
• Paid life insurance.
• 401(k) plan with Fidelity.
• Accident and Illness supplemental plans.

At Kendall Auto Group, we believe in delivering an unrivaled customer experience. Join our family-owned and operated company and start something great today!