Service Business Development Calling Agent - Remote Opportunity

About the Role

We are looking for a Service Business Development Calling Agent to join our growing team remotely! As a Service Business Development Calling Agent, you'll play a crucial role in our customer engagement strategy, ensuring that our clients receive exceptional service and support. Your day-to-day tasks will include initial communication with clients regarding our product and service offerings, making this a vital position for our dealership's success.

What You'll Do

• Answer customer calls and establish follow-ups with service appointments.
• Provide customers with initial appointment requests and direct them to the appropriate dealership resources.
• Respond quickly to internet, phone, and live chat inquiries using email, scripts, and templates.
• Follow up with leads provided in GM online manifest.
• Utilize communication applications to keep customers updated on vehicle status in the service department.
• Participate in team and process development sessions, maintaining positive relationships with teammates, sales teams, and dealership management.

Requirements

• At least one previous role based in customer service experience.
• Excellent teammate with a collaborative attitude and eagerness to improve.
• Prompt and courteous demeanor.
• Positive and hardworking personality.
• Strong computer skills.
• Valid driver’s license.

Nice to Have

• Experience in the automotive industry.
• Familiarity with CRM software.
• Ability to work in a fast-paced environment.

What We Offer

• 401(K) Savings plan.
• Paid Holidays and Vacation.
• Health, Dental, and Vision insurance.
• Basic Life Insurance.
• Discounted Vehicle Purchases.
• Career advancement opportunities with a promote-from-within philosophy.
• A clean and professional work environment.
• Weekly CASH Spiff program.