Group Operations Trainer - Learning & Development Remote

About the Role

We’re looking for a Group Operations Trainer to join our team remotely. This role is pivotal in shaping the future of our Learning & Development initiatives within the Customer Operations function. As a Group Operations Trainer remote, you will bring your expertise to design and deliver high-quality training that supports our transformation towards more digital and AI-enabled processes.

What You’ll Do

• Design and deliver high-impact learning solutions across various operational areas.
• Lead digital learning design and contribute to our digital transformation efforts.
• Conduct learning needs analysis to identify skills gaps and tailor training programs accordingly.
• Upskill existing colleagues through engaging and modern training methods.
• Collaborate with internal teams to understand evolving training needs.
• Deliver both virtual and face-to-face training sessions, with some travel required.
• Bring an external perspective to help shape the future of our learning function.

Requirements

• Strong experience in Learning & Development, particularly in digital training design and delivery.
• Ability to innovate and help shape our digital learning roadmap.
• Experience in induction, change, or transformation environments.
• A background in financial services or regulatory environments is preferred.
• Confidence in fast-moving, evolving environments with shifting priorities.
• Positive energy, insight, and fresh thinking are essential.

Nice to Have

• Experience in a similar role within a complex sector.
• Familiarity with AI and digital learning tools.
• Proven track record of successful training delivery.

What We Offer

• Competitive salary and industry-leading benefits package.
• 28 days of annual leave plus bank holidays.
• Up to 14% employer matching pension scheme.
• Private medical insurance.
• Hybrid and flexible working arrangements.
• Opportunity to influence our digital learning strategy from the early stages.
• A supportive team open to new thinking and external experience.
• Potential for the role to evolve based on business needs.