Senior Software Engineer - Support Automations for AI Startup
About the Role
We are seeking a Senior Software Engineer - Support Automations to join our innovative team at Retell AI. In this role, you will be instrumental in shaping the future of customer experience through advanced voice AI technology. As a Senior Software Engineer, you will tackle complex technical challenges and lead a team dedicated to enhancing our AI-driven support systems. This position offers the opportunity to work remotely while making a significant impact in a fast-growing startup.
What You'll Do
- Own end-to-end resolution of complex support tickets for our production, agentic AI platform.
- Debug issues across agents, prompts, APIs, webhooks, logs, integrations, and telephony.
- Build, configure, and test AI agents to reproduce and resolve customer issues.
- Join live customer calls when needed to diagnose problems and restore confidence.
- Define and improve support unit economics, including automation vs headcount tradeoffs.
- Design and build AI-driven support workflows and automations to reduce manual load.
- Develop internal tools and dashboards for the support team with appropriate permissions and access control.
- Recruit, interview, onboard, and mentor support engineering team members.
Requirements
- 3+ years of experience in technical support, support engineering, solutions engineering, or systems engineering.
- Experience with a technical, developer-facing product in production.
- 1+ year of experience at a startup, ideally in a support engineering role.
- Proficiency in writing and debugging code (Python & JavaScript).
- Experience building or configuring AI agents, workflows, or LLM-powered systems.
- Strong analytical skills and ability to communicate clearly with both technical and non-technical stakeholders.
Nice to Have
- Experience in a leadership role within a tech support environment.
- Familiarity with customer support metrics such as CSAT, NPS, and SLA.
- Knowledge of automation tools and methodologies.
What We Offer
- Competitive salary ranging from $200,000 to $290,000.
- Equity options to share in the company’s success.
- Comprehensive medical, dental, and vision insurance coverage.
- Daily DoorDash credit for meals and snacks.
- Monthly wellness reimbursement for fitness-related expenses.
- Relocation support for candidates moving to Redwood City, CA.
This Senior Software Engineer role offers a unique opportunity to work in a rapidly growing AI startup, with competitive compensation and a focus on innovative voice automation solutions.
About Retell AI
Explore Retell AI careers in 2026 and discover exciting job opportunities across remote, hybrid, and office roles. Our platform features advanced filters to streamline your search, application tracking to keep you organized, and valuable company insights to enhance your application. Start your journey towards a fulfilling career at Retell AI today and unlock your potential in the evolving tech landscape.
Who Will Succeed Here
Proficient in Python and JavaScript, with hands-on experience in building and debugging automation tools that enhance AI functionalities, especially in voice technology.
Self-motivated and disciplined, thriving in a remote work environment while effectively managing time and prioritizing tasks to meet project deadlines.
Strong analytical mindset with a proven track record of troubleshooting complex technical issues in AI-driven applications, demonstrating resilience and a solution-oriented approach.
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