Senior Software Engineer - Remote at Twilio

About the Role

Join Twilio as a Senior Software Engineer in a fully remote capacity. This role is essential for delivering the best-in-class Twilio SDK experience for our customers. At Twilio, we’re shaping the future of communications, empowering millions of developers worldwide to craft personalized customer experiences. As a Senior Software Engineer, you will be part of a vibrant team that values diversity and innovation, making a global impact each day.

What You'll Do

• Design, build, and maintain large-scale backend services with a focus on reliability, availability, scalability, and performance.
• Lead technical design efforts and ensure architecture decisions are well-documented and future-proof.
• Collaborate closely with senior engineers, product managers, and cross-functional stakeholders.
• Champion high-quality engineering practices, including automated testing, maintainable code, and thorough documentation.
• Own and continuously improve Twilio’s developer experience for SDK customers.
• Support customers by troubleshooting issues and promoting backend and SDK best practices.
• Contribute to operational excellence by maintaining a high reliability bar and participating in incident response and system improvements.

Requirements

• Bachelor’s/Master’s in Computer Science, Engineering, or related field.
• 5+ years of experience building and operating cloud-scale backend systems.
• Strong programming skills in backend languages such as Java or Scala.
• Experience authoring technical specifications and delivering end-to-end system designs.
• Strong fundamentals in concurrency and distributed systems.
• Experience working with AWS or other cloud platforms at scale.
• Proven ability to maintain a high operational excellence bar and mentor junior engineers on reliability and maintainability.
• Strong communication skills and the ability to thrive in collaborative, fast-moving teams.

Nice to Have

• Excellent problem-solving and critical thinking skills.
• Prior experience building SDKs and GraphQL BFF layer is an added advantage.
• Ability to establish backend engineering guidelines and represent the team within the broader Twilio engineering organization.
• Passion for delivering high-quality products and continuously learning new technologies.
• Strong sense of ownership and accountability.
• Comfortable navigating ambiguity and driving clarity in evolving environments.

What We Offer

• Competitive pay and generous time off.
• Ample parental and wellness leave.
• Healthcare and a retirement savings program.
• Support for volunteering and donation efforts.
• A vibrant remote-first work culture that values connection and innovation.