Senior Salesforce Support Specialist - Remote

About the Role

We are seeking a Senior Salesforce Support Specialist - Remote to join our dynamic team. In this role, you will be pivotal in providing exceptional technical support to our Salesforce users, ensuring smooth operations and enhancing user experience. As a Senior Salesforce Support Specialist, you will leverage your extensive knowledge of Salesforce and related technologies to troubleshoot issues, mentor junior staff, and improve processes.

What You'll Do

• Provide expert-level technical support for Salesforce users, addressing complex issues and ensuring timely resolutions.
• Mentor and guide junior support specialists, fostering a collaborative and knowledge-sharing environment.
• Utilize tools such as Jira and Slack for effective communication and ticket management.
• Implement process improvements to enhance the efficiency of support operations.
• Collaborate with stakeholders to understand their needs and provide tailored solutions.
• Conduct training sessions for clients to maximize their use of Salesforce features.
• Document technical processes and solutions for future reference and knowledge sharing.
• Stay updated on Salesforce developments and best practices to provide cutting-edge support.

Requirements

• 5+ years of experience in Salesforce support or a related field.
• Strong understanding of Salesforce configuration, development, and administration.
• Salesforce Administrator Certification is required.
• Proficiency in troubleshooting and problem management.
• Experience with automation tools and cloud engineering.
• Excellent communication skills, both written and verbal.
• Ability to work independently and as part of a team.
• Familiarity with SIEM, SOAR, and other cybersecurity tools is a plus.

Nice to Have

• Experience with CPQ and Advanced Approvals in Salesforce.
• Knowledge of OmniStudio and data management best practices.
• Previous experience in a pre-sales or solutions consulting role.

What We Offer

• Competitive salary ranging from $90,000 to $120,000 annually.
• Flexible Time Off (FTO) program along with 12 corporate holidays.
• Comprehensive group medical and dental insurance with significant employer contributions.
• Healthy mobile phone and home internet allowance.
• Eligibility for a retirement plan after 2 months at open enrollment.
• Pet Benefit Option to support your furry family members.
• Remote work flexibility primarily for U.S. based employees.
• Opportunities for professional development and training.