Senior Reporting Analyst - Remote Opportunity

About the Role

Join TTEC as a Senior Reporting Analyst, working remotely from the Philippines. In this role, you will leverage your analytical skills to enhance business processes and provide valuable insights to our clients. This Senior Reporting Analyst position offers a unique opportunity to contribute to the success of our operations while enjoying the flexibility of remote work.

What You'll Do

• Manage multiple complex business projects, ensuring timely delivery and quality outcomes.
• Develop dashboards and data-driven solutions, performing data analysis and visualization to meet internal client needs.
• Maintain database records and conduct routine audits to validate site, client, and project relationships.
• Provide insights and analytics to enhance processes, productivity, and efficiency KPIs.
• Collaborate directly with leadership teams and internal customers, exchanging feedback and presenting results effectively.
• Support clients and operations with ad-hoc reporting requests to drive informed decision-making.
• Develop and maintain central operations data solutions using advanced Excel skills, Power Query, and Power Pivot.

Requirements

• Minimum of 1 year of experience in Reporting and Analytics, preferably in a BPO environment.
• Must have advanced proficiency in Excel, Power Query, and Power Pivot.
• Strong communication skills and a solid understanding of data performance and KPIs.
• Good to have knowledge of Microsoft Fabric, Looker, Power BI, Tableau, SQL, and Python.
• Experience with data visualization tools and translating data into meaningful insights.

Nice to Have

• Familiarity with Salesforce, IEX Verint, and other advanced reporting tools.

What We Offer

• A supportive environment for your career and professional development.
• An inclusive culture that encourages community involvement and giving back.
• Access to wellness and healthcare benefits, including paid time off (PTO).