Senior Payroll Customer Success Manager - Remote EMEA

About the Role

We are seeking a Senior Payroll Customer Success Manager - Remote to join our dynamic team. In this role, you will be instrumental in ensuring the success of our payroll solutions for clients across the EMEA region. As a Senior Payroll Customer Success Manager, you will leverage your expertise in payroll management and customer success to enhance client satisfaction and drive retention.

What You'll Do

• Act as the primary point of contact for clients, ensuring they receive exceptional service and support.
• Manage client onboarding and training to ensure a smooth transition to our payroll solutions.
• Develop and maintain strong relationships with key stakeholders, providing insights and recommendations to optimize payroll processes.
• Monitor client satisfaction and proactively address any issues that arise, ensuring a high level of customer retention.
• Collaborate with internal teams to enhance product offerings based on client feedback and industry best practices.
• Conduct regular check-ins with clients to assess their needs and ensure they are maximizing the value of our services.
• Lead projects aimed at improving customer success metrics and operational efficiency.
• Stay updated on industry trends and best practices in payroll management and customer success.

Requirements

• 5+ years of experience in customer success management, preferably in payroll or HR tech.
• Strong understanding of payroll processes and compliance regulations.
• Excellent communication and interpersonal skills, with the ability to build rapport with clients.
• Proven track record of managing client relationships and driving customer satisfaction.
• Experience with project management and the ability to lead cross-functional teams.
• Technical aptitude and familiarity with payroll software and tools.
• Ability to work independently and manage multiple client accounts effectively.

Nice to Have

• Experience with SAP or similar payroll systems.
• Knowledge of global payroll best practices.
• Fluency in multiple languages.

What We Offer

• Work from anywhere with a flexible work environment.
• Flexible paid time off to ensure work-life balance.
• 16 weeks of paid parental leave for new parents.
• Mental health support services to promote well-being.
• Stock options to share in the company's success.
• Learning budget for professional development.
• Home office budget and IT equipment provided.
• Budget for local in-person social events to foster team connections.