Senior Leader, Home Delivery - Remote Opportunity

About the Role

We're hiring a Senior Leader, Home Delivery to join our dynamic team. In this remote position, you will lead RH's vision and deliver operational excellence across all warehouse and home delivery functions. Motivated by RH's people-first approach, you will inspire, motivate, educate, and provide strategic oversight for a team that plays an integral role in the continuous elevation of our customer experience.

What You'll Do

• Live Our Vision, Values, and Beliefs every day.
• Assess, coach, train, mentor, and develop direct reports to perform at an optimal level.
• Strategically plan, direct, and oversee daily workflow and deliverables across all functions.
• Own all facets of P&L management and accountability, including analysis and reporting.
• Align the RH home delivery experience to the luxury and world-class service experienced by clients in our Galleries.
• Be accountable for the performance of home delivery and logistics vendors measured against key performance metrics in the areas of cost, service, and quality of delivery.
• Drive continual improvement initiatives through root-cause analysis on audit non-conformities; implement corrective actions to ensure site compliance to standards.
• Address and resolve escalated customer service issues in a timely and thorough manner.

Requirements

• 5+ years of leadership experience in furniture home delivery, warehouse operations, or a similar field; ability to lead third-party carrier providers.
• Adept at hiring, training, coaching, and executing all facets of employee performance.
• Possess knowledge of business processes such as profit and loss, profit margins, accounting, and other related principles.
• Strong written and oral skills with the ability to interact with people from multi-functional and diverse backgrounds.
• Excellent analytical, problem-solving, and decision-making skills.
• Relentless passion for providing world-class service within the organization and to our customers.
• Computer literacy is a must; MS Word and Excel are used daily and extensively in this position.
• Ability to visit clients in assigned geographic territory.
• Must pass background, MVR, and drug screen.

What We Offer

• Competitive salary ranging from $60,000 to $80,000 annually.
• Comprehensive benefits package including health and wellness programs.
• Opportunities for professional development and growth.
• Flexible work environment with a focus on work-life balance.
• Supportive team culture that values diversity and inclusion.