Senior Employee Owner Support Specialist - Remote Support Role

About the Role

We're hiring a Senior Employee Owner Support Specialist to join our team at Recology. This role will focus on providing exceptional remote support to our employee-owners, ensuring they receive the guidance they need throughout their employment journey. As a Senior Employee Owner Support Specialist, you will leverage your expertise to influence decision-making and promote a consistent, employee-centered experience.

What You'll Do

• Address complex inquiries and partner with employee-owners to resolve issues effectively.
• Support compliance and government reporting by ensuring accurate documentation and execution of processes aligned with relevant policies.
• Oversee data integrity by performing regular audits and ensuring accuracy across systems and records.
• Contribute to process documentation and continuous improvement initiatives to streamline service delivery.
• Analyze recurring issues and propose solutions to improve support processes.
• Lead special projects aimed at enhancing service delivery and employee engagement.
• Act as a liaison between employee-owners and People departments to support process improvements.
• Perform other duties as assigned.

Requirements

• 5+ years of experience in HR support or a related field.
• Excellent problem-solving and analytical skills.
• Strong communication and customer service skills.
• Proficient in HRIS systems and Microsoft Office Suite, including advanced Excel skills.
• Strong leadership and mentorship skills.
• High School diploma or GED required; Bachelor’s degree in Human Resources, Business Administration, or related field preferred.

Nice to Have

• Experience with remote support tools and technologies.
• Knowledge of environmental services industry practices.
• Certification in HR or related fields.

What We Offer

• Paid time off and paid holidays.
• Health and wellness benefits including medical, dental, and vision.
• Retirement plans (Employee Stock Ownership Plan, 401(k) with match).
• Annual wellness incentives.
• Employee Assistance Program (EAP).
• Educational assistance and commuting benefits.
• Employee referral program.
• Relocation support for those looking to advance their careers.

Join Recology as a Senior Employee Owner Support Specialist and contribute to an ecologically innovative company that values community, diversity, and sustainability. This role offers a unique opportunity to support employee-owners while working remotely, enhancing your career in Human Resources.