Talantix.io
Premier, Inc.•09.03.26
AI SCORE 8.5

Senior Director Account Support - Remote Position

$141K–$234K/year
RemoteHealthTech
Account Management•Customer Support•Team Leadership•Strategic Planning•Performance Metrics

About the Role

Premier, Inc. is seeking a dedicated and experienced Senior Director Account Support to join our team in a remote capacity. This role is pivotal in enhancing our client relationships and ensuring high levels of customer satisfaction across our services. As a Senior Director Account Support, you will lead a team focused on delivering exceptional support and strategic guidance to our clients, all while working from the comfort of your home in the USA.

What You'll Do

  • Lead and manage the Account Support team to ensure effective service delivery and client satisfaction.
  • Develop and implement strategies that enhance client relationships and improve service outcomes.
  • Collaborate with cross-functional teams to address client needs and drive business growth.
  • Monitor and analyze performance metrics to identify areas for improvement and ensure accountability.
  • Provide mentorship and professional development opportunities for team members.

Requirements

  • Minimum of 8 years of experience in account management or customer support roles, with at least 5 years in a leadership position.
  • Proven track record of managing teams and driving customer satisfaction in a remote environment.
  • Strong analytical skills and experience with performance metrics.
  • Excellent communication and interpersonal skills.
  • Ability to develop strategic plans and execute them effectively.

Nice to Have

  • Experience in the healthcare industry or HealthTech.
  • Familiarity with CRM software and customer support tools.
  • Advanced degree in business or related field.

What We Offer

  • Competitive salary range of $141,000 - $234,000 per year.
  • Flexible working hours and a fully remote work environment.
  • Comprehensive health benefits and wellness programs.
  • Opportunities for professional development and career advancement.
  • Supportive company culture that values work-life balance.
Why This Job8.5 of 10

This Senior Director Account Support role offers a unique opportunity to lead a remote team in the HealthTech industry, with a competitive salary and a focus on client satisfaction.

Salary Range
Required
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Optional
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Bonus
0/1

Who Will Succeed Here

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Proficient in using account management tools such as Salesforce or HubSpot, with a strong analytical mindset to leverage performance metrics for strategic decision-making.

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Demonstrates exceptional remote leadership skills, fostering team collaboration through digital communication platforms like Slack and Zoom, ensuring high engagement and productivity in a virtual environment.

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Possesses a strong background in customer support processes and platforms (e.g., Zendesk, Freshdesk), with a strategic approach to enhancing client satisfaction and retention through tailored solutions.

Learning Resources

→Account Management Fundamentalscourse
→Performance Metrics for Customer Supportarticle
→Strategic Planning in Technologycourse

Career Path

Senior Director Account Support(Now)→Vice President of Customer Experience(2-4 years)→Chief Customer Officer(5-7 years)

Market Overview

Market Size 2024
$12.5B
Annual Growth
8.5%
AI Adoption in Account Management
45%
Investment in Customer Experience Tech
+30%
Labour Demand for Account Managers
+15%
Avg Salary for Senior Account Directors
$150K

Skills & Requirements

Required
Account ManagementCustomer SupportTeam Leadership
Growing in Demand
Data Analytics for Customer InsightsCustomer Relationship Management (CRM) Software ProficiencyChange Management
Declining
Traditional TelemarketingBasic Spreadsheet Reporting

Domain Trends

Increased Demand for AI-Driven Account Management
Companies are increasingly adopting AI tools for customer insights and account management, with a projected increase of 45% in AI integration by 2025.
Shift Towards Customer-Centric Strategies
Organizations are investing heavily in customer experience technologies, with a 30% rise in budgets allocated to enhancing customer support and account management functions.
Remote Work and Global Talent Pool Expansion
The shift to remote work has expanded the talent pool for account management roles, leading to a 15% increase in remote senior account management positions in 2024.

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