Senior Conversational Designer - Remote AI Solutions

About the Role

We are seeking a Senior Conversational Designer remote to join our innovative team at NiCE. In this role, you will help design, pilot, and scale enterprise-grade AI agents on the NiCE platform. As a Senior Conversational Designer, you will redefine how organizations engage with customers through agentic AI and conversational experiences.

What You'll Do

• Design and deliver production-ready AI agents across voice and digital channels using NiCE’s AI and CX platforms.
• Create intuitive, scalable conversational experiences capable of handling real-world complexity in high-volume and regulated environments.
• Ensure conversational systems meet enterprise standards for reliability, trust, security, and compliance.
• Lead the full lifecycle from discovery and conversational design through pilot delivery, measurement, and iteration.
• Define and evolve best practices for Conversational AI delivery including design standards, evaluation approaches, tuning strategies, and continuous improvement.
• Partner closely with solution architects, AI engineers, and customer teams to transition pilots into full production deployments.
• Work directly with large global enterprises to understand complex customer experience challenges and translate them into effective AI-driven solutions.
• Facilitate workshops and design sessions with both business and technical stakeholders.

Requirements

• Experience designing and delivering end-to-end production systems, ideally within enterprise or customer-facing environments.
• Strong problem-solving skills and comfort operating in fast-moving and ambiguous contexts.
• A builder’s mindset with a focus on ownership, rapid iteration, and delivering measurable outcomes.
• Excellent communication skills with the ability to bridge technical, design, and business audiences.
• Hands-on experience building Conversational AI, LLM-driven systems, or agentic AI solutions in production environments is a plus.

Nice to Have

• Understanding of conversation design principles, dialogue management, and customer experience metrics.
• Experience with AI development patterns such as RAG pipelines, evaluation frameworks, prompt design, and agent orchestration.
• Background in consulting, pre-sales, or enterprise solution delivery roles.

What We Offer

• Hands-on experience delivering AI agents for some of the world’s largest organizations.
• The opportunity to shape real-world AI deployments that operate at enterprise scale.
• Close collaboration with product, engineering, and AI teams driving innovation across the NiCE platform.
• Direct influence on how conversational AI and agentic systems evolve across industries.
• Flexible working model with 2 office days per week for collaboration and 3 remote days for focus.