Remote Support Engineer - Blockchain Applications
About the Role
We’re expanding our Engineering Operations team and seeking a diligent Remote Support Engineer to help us scale effectively. In this role, you’ll tackle production issues, address technical queries from customers, and ensure the blockchain application is performing optimally through careful analysis and maintenance. Your contributions will directly impact our ability to provide a seamless user experience and sustain our rapid growth. If you’re proactive, analytical, and have a solid technical foundation, join us in making a difference in the recruiting software landscape.
What You'll Do
- Investigate and help resolve customer issues
- Troubleshoot technical issues or questions reported by customers
- Perform root cause analysis for production errors and recommend improvements
- Develop scripts to automatically verify end-to-end operation of integrations
- Implement and execute data imports/exports for customers
- Maintain and perform operations related to third-party integrations
Requirements
- At least one year of experience in software development, technical support, or quality assurance
- Diligence, quality-focused, and analytical skills
- Proactive in contributing to organizational success
- Excellent communication skills and team collaboration
- Working knowledge of databases and SQL
- Experience with Observability tools such as Grafana and Datadog
- Degree in Computer Science or relevant engineering field
- Willingness to learn Kotlin
Nice to Have
- Experience with blockchain technologies
- Familiarity with agile methodologies
- Knowledge of DevOps practices
What We Offer
- Competitive compensation, in cryptocurrency
- The opportunity to progress for high performers
- Remote working flexibility
- Supportive team culture
- Access to learning resources and training
This Remote Support Engineer position at Blue Cube Services offers a unique opportunity to work with blockchain technology and contribute to a growing team. Competitive compensation and remote flexibility make it an attractive role.
Who Will Succeed Here
Proficient in SQL for database querying and troubleshooting, with a strong understanding of data structures to efficiently analyze and rectify issues in blockchain applications.
Self-motivated and disciplined to excel in a fully remote environment, demonstrating exceptional time management skills to balance troubleshooting tasks and customer support inquiries.
A problem-solver with a foundational knowledge of Kotlin, enabling effective communication with development teams and assisting in debugging and enhancing blockchain application functionalities.
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