Remote Product Designer - Focus on User Growth and Trust

About the Role

PadSplit is hiring a Remote Product Designer to join our Member Growth team. This role is essential in ensuring that the right members successfully join our platform while safeguarding hosts and communities from fraud and abuse. As a Remote Product Designer, you will create user experiences that emphasize growth, trust, and risk management, where clarity, fairness, and empathy are paramount.

What You'll Do

• Designing Flows — Create member-facing experiences for screening, identity verification, and income verification.
• Integrating Systems — Shape UX around API-driven identity, income, and background verification services.
• Balancing Tradeoffs — Improve flows that balance conversion, trust, and fraud prevention.
• Cross-Functional Partnering — Collaborate closely with Product, CX, Data, Legal, and Engineering partners.
• Handling Edge Cases — Design clear, respectful experiences for failures, delays, reviews, retries, and denials.
• Clarifying Moments — Help members understand what’s happening and why during sensitive interactions.
• Designing Collections — Approach collections-related experiences with empathy, transparency, and dignity.
• Iterating Thoughtfully — Use research and data to identify friction, test improvements, and refine over time.

Requirements

• Complex UX Experience — Background designing multi-step or high-stakes product flows, ideally in fintech, marketplaces, or regulated environments.
• Research Fluency — Strong instincts for combining qualitative research with quantitative data to guide decisions.
• Risk-Aware Design — Comfort designing experiences involving identity, income, money, verification, or fraud.
• API Understanding — Working knowledge of API-based systems and how latency, errors, and partial success impact UX.
• Clear Communication — Ability to translate complex requirements into simple, human-centered language.
• Systems Thinking — Strong understanding of how upstream design decisions affect downstream outcomes.
• Cross-Functional Collaboration — Proven experience working closely with Product, CX, Data, Legal, and Engineering.
• Pragmatic Judgment — A calm, balanced approach to tradeoffs between growth, safety, and fairness.

What We Offer

• Competitive salary range of $100,000 - $115,000 per year.
• Fully remote work environment, allowing for flexibility and work-life balance.
• Collaborative team culture with opportunities to work across various departments.
• Support for professional development and continuous learning.
• Inclusive workplace that values diversity and equal opportunity.