Remote Patient Care Coordinator - Call Center Role

About the Role

We are seeking a dedicated and compassionate Remote Patient Care Coordinator to join our team. In this role, you will be responsible for providing exceptional support to patients through our call center. As a Remote Patient Care Coordinator, you will play a crucial role in ensuring patients receive the care and assistance they need, making a significant impact on their healthcare experience.

What You'll Do

• Manage incoming calls from patients, addressing inquiries and scheduling appointments effectively.
• Utilize EHR and practice management systems to maintain accurate patient records.
• Coordinate care by collaborating with healthcare providers and ensuring seamless communication.
• Provide information on services, procedures, and insurance coverage to patients.
• Assist patients in navigating the healthcare system, ensuring they understand their options.
• Maintain compliance with HIPAA regulations and ensure patient confidentiality.
• Document interactions and follow up on patient requests in a timely manner.
• Support the team with data entry and appointment management tasks as needed.

Requirements

• 1+ years of experience in a call center or patient support role.
• Familiarity with EHR systems and appointment scheduling software.
• Strong communication skills, both verbal and written.
• Ability to work independently and manage time effectively in a remote setting.
• Spanish speaking skills are a plus.
• Knowledge of medical terminology and healthcare processes.
• Proficiency in Microsoft Office Suite, including Word, Outlook, and SharePoint.
• Commitment to providing high-quality patient care and support.

Nice to Have

• Experience with complex multi-phone software.
• Background in medical scribing or care coordination.

What We Offer

• Competitive salary ranging from $45,000 to $60,000 per year.
• Comprehensive benefits package, including health insurance and PTO.
• Flexible remote work environment.
• Opportunities for professional development and training.
• Supportive team culture focused on patient care and collaboration.