Remote IT Support Technician - Join a Leading SaaS Company

About the Role

We're hiring a Remote IT Support Technician to join our dynamic team at Deel. As a key player in our organization, you'll be instrumental in providing top-notch IT support to our global workforce. This role is perfect for someone who thrives in a fast-paced environment and is eager to tackle complex challenges that impact millions of people's working lives.

What You'll Do

• Manage overall Identity and Access Management responsibilities, including provisioning and deprovisioning access for various software applications.
• Handle IT/IAM support tickets daily, troubleshooting and managing applications like Google Workspace, Slack, and Okta.
• Provide technical support during company-wide webinars and meetings, ensuring seamless communication and collaboration.
• Create and update documentation for new processes and internal onboarding/offboarding information.
• Support new hire cohorts with technical onboarding and training.
• Manage devices with both Windows and Microsoft Operating Systems.
• Analyze and troubleshoot issues related to MDM software and cloud-based applications.
• Maintain a high volume of support tickets, aiming to resolve at least 40+ tickets daily.

Requirements

• Strong verbal and written communication skills.
• 2+ years of IT support experience in a fast-paced environment.
• Proficiency in troubleshooting Operating Systems and cloud-based software.
• Basic understanding of scripting languages such as GAM, PowerShell, and Bash.
• Experience with IAM tools and managing applications like Okta and Slack.
• Ability to prioritize tasks and manage time effectively.
• A Bachelor of Science in Computer Science or equivalent experience is preferred.

Nice to Have

• Experience building and managing Okta workflows for large-scale organizations.
• Familiarity with automation platforms such as Zapier or Workato.
• IT certifications related to support or administration.

What We Offer

• Competitive salary and stock grant opportunities.
• Flexible remote work options, including WeWork access.
• Comprehensive benefits package tailored to your location and employment status.
• A diverse and inclusive workplace culture that values your unique contributions.
• Opportunities for professional growth and development in a rapidly expanding company.