Remote Head of Professional Services - Customer Success Leadership

About the Role

We are seeking a Remote Head of Professional Services to lead our customer success initiatives at GoodTime. As the leader in complex interview scheduling automation for enterprise talent teams, GoodTime is dedicated to providing a seamless hiring experience. In this role, you will be pivotal in shaping how our customers interact with our platform, ensuring their success and satisfaction.

What You'll Do

• Lead the implementation and delivery of our services, ensuring high-quality outcomes for our clients.
• Manage escalations and design delivery architecture that supports enterprise-scale operations.
• Develop and mentor a team that can effectively support our clients while maintaining a high-trust customer experience.
• Collaborate closely with Sales, Customer Success, Product, and Engineering teams to align on customer needs and expectations.
• Build systems and processes that reduce dependency on individual heroics, allowing for scalable operations.

Requirements

• Proven experience in a leadership role within professional services or customer success.
• Strong background in managing complex implementations and delivery processes.
• Excellent communication and interpersonal skills to foster collaboration across teams.
• Ability to think strategically and build operational frameworks that enhance customer experiences.
• Experience working with enterprise clients and understanding their unique needs.

Nice to Have

• Experience in the tech industry, particularly in SaaS or automation solutions.
• Familiarity with AI-driven platforms and their impact on customer service.
• Previous experience in a startup or fast-paced environment.

What We Offer

• Competitive salary and benefits package.
• Fully remote work environment with flexible hours.
• Opportunities for professional growth and development.
• A collaborative and innovative company culture.
• Access to cutting-edge technology and tools.