Remote Customer Experience Specialist - French Speaker

About the Role

Join Pearl Abyss Europe as a Remote Customer Experience Specialist to enhance our gaming community's experience. As a French-speaking specialist, you will play a crucial role in ensuring excellent customer service for our acclaimed MMORPG, Black Desert Online (BDO). This remote position allows you to work flexibly while engaging with a passionate gaming community across Europe, particularly in France.

What You'll Do

• Provide timely and accurate support to customer inquiries through our Support Center.
• Review customer support ticket answers and investigate reported issues, taking necessary actions.
• Handle daily tasks for the game's live service using internal operation tools.
• Monitor and report on live-service issues and player feedback regularly.
• Collaborate with other Customer Experience Specialists, Game Masters, and Community Managers to gather feedback for game improvement.
• Stay updated on the latest game updates to support the player base effectively.
• Document investigations on game exploits, bugs, and other technical issues.

Requirements

• Fluency in French is essential.
• Experience in customer service, preferably within the gaming industry.
• Strong communication skills and the ability to work independently and collaboratively.
• Familiarity with gaming communities and live service operations.

Nice to Have

• Previous experience in a gaming support role.
• Knowledge of Black Desert Online or similar MMORPGs.

What We Offer

• Opportunity to work with a leading gaming company.
• Flexible working hours to suit your lifestyle.
• Fully remote work environment.
• Engage with a passionate gaming community and contribute to their experience.